We are authorized dealers of all brands that we carry and standard manufacturer's warranty applied to all orders. This means a 1 year warranty on all parts. It's very rare that any parts are needed as our stoves are high quality. There are only 2 items which we regularly get requests for: glass (often broken by accident) and firebricks and we keep both in stock. We have served many customers with free parts well outside of the warranty period, asking to pay only for shipping.
All our shipments are fully insured against loss and damage. We accept returns only for reasons of defect, within 7 days of delivery. If you see damage at the time of delivery please either note it on the shipping paperwork and let us know which part needs replacing or refuse the shipment, it will be our responsibility to replace or refund.